A warning to all those who are planning a trip in the near future. Do not make the same mistake Matt & I made by flying United. After several delays in and out of Denver we finally arrived home very late last night only to find that our luggage did not make it. After talking to United we learned that while transferring our luggage from one plane to another (in Denver), someone forgot to connect our baggage trailer to the rest of the baggage train therefore leaving it somewhere in Denver. United told us not to worry, that we would have our baggage by 12:30 the next day. Well 12:30 rolled around and after calling United we were told sometime between 1pm-6pm. So I waited and waited and still no bags. So at 6:30pm we called and they said that 'they are not sure where the bags are', but that they were somewhere in Oklahoma City. I am not sure how they knew that though being that the individual I was speaking with was in India. It is currently 8:45pm and after several phone conversations our bags are still missing. We have offered to drive to the airport to pick our bags up several times, but were told that we could not do that. Oh and after inquiring about a refund (we paid $60 to check our luggage, I thought it only fair that we receive a refund since they could not deliver), I was told that they do not refund checked baggage. When I asked them why, '$60 to United is like drop in the bucket, so unless they lose baggage all the time and have to refund millions of travelers, $60 is nothing'. My answer was complete silence. After researching to find a local American representative from United to discuss my claim I found this website, www.untied.com. So if you don't take my word for it just check this website out WWW.UNTIED.COM.
Thank you for your time....... I feel much better now.
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2 comments:
Just flying in general is the worst. We have run into similar problems on other airlines as well. I am so sorry that you guys are going through this though. They should definitely give you your money back. To me that $60 goes towards ensuring that your luggage makes it to its destination at the same time you do.
Me and the girls had problems with United on our way back from Vegas going through Denver, too. AND they lost Anna's bag, which was a carryon and they made her check it as we were getting on the flight. Grrr...
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